Pickup Guidelines

Last Updated: September 15, 2026

1. Coordinate Directly

Once an item is claimed or you've been chosen to receive it, message the other person through PassItOwn to agree on a pickup time and place that works for both of you.

2. Confirm the Item

When you pick up an item, take a moment to check that it's what you expected before you go.

3. Keep it Simple

PassItOwn is built for people who already know each other through friends, family, and community groups. Use the same judgment you would with anyone else in your circle.

4. Report a Problem

If something about an exchange doesn't go as expected, report it through the app so we can look into it.